Using mapbenefits®
Accessing Your Account*
Online Portal
Click Login from the navigation, then enter the email address and password associated with your mapbenefits account.
Note: If you are logging in to your mapbenefits portal for the first time, click New User to set your password.
mapbenefits Mobile App
- To enroll on the go, download our mobile app on the Apple Store or Google Play today!
- Enter the email address and password associated with your mapbenefits account.
*IMPORTANT: Logging in to the mapbenefits platform requires two-factor authentication, so you must have a two-factor authenticator app such as Google Authenticator or Salesforce Authenticator downloaded on your mobile device.
Two-Factor Authentication
You will want to download the Google Authenticator App before logging in to mapbenefits. We have provided the links for the free app below, along with a YouTube link to assist with logging in and setting up two-factor authenticator.
Once you log in to the mapbenefits portal, you will be directed to the two-factor authentication page.
Step 1.
Click on the Choose Another Verification Method link in the bottom of the window on your computer.
Step 2.
Select Use verification codes from an authenticator app option.
Step 3.
Click Continue. You should now see a QR code on your computer screen.
Step 4.
Open the Google Authenticator App on your mobile device, then click Get Started followed by Scan a QR Code.
Step 5.
Use the in-app camera to scan the QR code on your computer, and the account will be automatically linked on your Google Authenticator app where you will see a 6-digit Verification code linked to your username.
This Code will regenerate every 30 seconds, so you will need to enter the code immediately. If you wait more than 30 seconds, be sure to enter the newest code that appears on your Authenticator app.
Step 6.
You will then need to enter the Verification Code from the Google Authenticator app a second time. You do not need to use the code sent to your email address on file.
Once you enter the Verification Code, click Verify to finish setting up two-factor authentication.
Step 7.
Once the Verification Code has been approved, you will gain access to mapbenefits and your two-factor authentication has been established for future usage.
Step 5.
You will then need to enter the Verification Code from the Google Authenticator app a second time. Note: Please disregard the notation to check your email for a verification code.
Once you enter the Verification Code again, click Verify.
Check out this short video to see how to log in to mapbenefits with two-factor authentication.
New User
- Click Login on the mapbenefits homepage, or download and open the mapbenefits mobile app.
- Click New User.
- Enter your email address (username), then Submit.
- You will receive a link via email to set your password. Note: If you do not see an email from mapbenefits in your Inbox, please be sure to check your Junk or Spam folders.
- After you create a new password, you can login to the mapbenefits portal.
- You will then be prompted to enable two-factor authentication. For security purposes, this step is required. Please see the instructions for two-factor authentication.
Password Help
Forgot your password?
- Click Forgot Your Password?
- Enter your email address as the username and click Submit.
- You will receive a link via email to reset your password. Note: If you do not see an email from mapbenefits in your Inbox, please be sure to check your Junk or Spam folders.
- After you create a new password, you can login to the mapbenefits portal.
- You will then be prompted to enable two-factor authentication. For security purposes, this step is required. Please see the instructions for two-factor authentication.
Want to change your password?
Log in, then click the down arrow in the top right corner of your screen (next to your name). Click Change Password and follow the prompts to set a new password.Preparing for Enrollment
Ready to enroll?
- Before you get started with enrollment, be sure to have your beneficiary information ready, including full names and addresses.
- Log in to mapbenefits by entering your username (email) and password, then click Enrollment from the left-hand menu to access the Enrollment Hub. Once you are in the Enrollment Hub, click Begin Enrollment.
How to get your PIN (first-time users)
- Select Get PIN.
- A 6-digit PIN will be sent to the email address we have on file for you. Note: Be sure to check your Junk or Spam folders if you do not see an email from mapbenefits in your Inbox.
- Enter the PIN provided in the email in the Security PIN field.
- Select Yes to begin the enrollment process.
- Click Continue.
Need help?
If you need help with logging in or with enrollment, contact one of our Client Relationship Managers at 813-367-1112, or email info@mapbenefits.com.